Shipping and Returns
CUSTOMER PAYMENTS POLICY
· At Samira’s Closet we accept payments through PayPal & Eway Credit Cards.
· Your item will be shipped to you once payment has been confirmed.
· Should we be out of stock on an item, we will send you an email immediately with an updated shipping eta or possible substitution. Out of stocks sometimes occur due to the volume of demand, however, we will do our best to ensure the quickest supply possible or offer a satisfactory substitution.
SHIPPING & RATES
When an order is placed, our aim is to ensure that you receive your order as fast as possible. , you will receive an 'order confirmation' email with a tracking number.
Australian orders are sent out via Australia Post, and you will receive a tracking number in your shipping confirmation email, this will allow you to track via the Australia Post website. Here you can check the location of your order once it has been picked up by Australia Post.
Australian Standard delivery is up to 6 business days from dispatch and is complimentary for all orders over $100 (and $5 otherwise).
International Orders are processed within 24 hours. We work with DHL who ensures a 2 – 12 business day delivery time depending on country (excludes customs processing). You will be emailed a tracking number once the goods are dispatched. Your order can be tracked by entering this number in the field provided on the Australian DHL website.
These taxes and duties are not included in your purchase. Please check with the local authority for applicable rates as these charges are not the responsibility of Samira’s Closet. We have no control over the processing time by Customs in each country.
Refused Shipments If you decide to refuse any shipments from Samira’s Closet, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.
RETURNS AND REFUNDS POLICY
· Samira’s Closet is happy to offer a Refund or Exchange. Please choose carefully as we do not give refunds or exchanges for jewellery, change of mind or if you make a wrong decision. Please note that no refunds are offered on Sale Items, exchanges only.
· Claims for damage or non-functionality of product must be made within 5 days of receipt and returned within 4 business days of Return RA.
· Please email us at firstname.lastname@example.org, upon receipt should you have a problem with your purchase.
· All items must be returned in ''as-new'' condition, in any original packaging and tags with no marks or makeup, Failure to return goods in this condition will affect the value of the refund.If we deem that the item is not in perfect condition i.e. original, unworn and unwashed, the item will be returned to the customer.
We respect your privacy and will not pass on your contact details to anyone else!